This 2 day course in the basics of good behavioural detection, creates a positive culture to reduce the risk of criminality or terrorism within public spaces by spotting a threat before it becomes one. This need is relevant to any crowded place. This could include retail, entertainment and sports venues, and transport hubs. Involving your security professionals will undoubtedly assist in keeping people and places safer. The classroom and practical based knowledge provided gives participants the confidence to assess the baseline of average behaviours at a given location/time and spot those behaviours which are out of the ordinary. It gives a straightforward instruction in how to conduct an initial ‘resolution’ conversation to work out why the person might be exhibiting the visible signs of stress. It is not about being over suspicious, it’s about increasing awareness of people’s behaviour. Engaging in good behavioural detection practices across an organisation and the area it manages is a vital part of keeping that organisation strong and alert. It is a win-win – in most cases you will provide premium customer service to innocent but stressed or worried people, but in some cases, you may identify a possible threat from a person whose behaviours and story just do not add up.
