In its most basic terms ‘Customer Service’ is all about treating everyone with the standards of common decency and demonstrating a sound professional approach. This training module is all about the key and fundamental skills for good Customer Service and will provide the student with some ideas, concepts and suggestions for improving their customer service. This does not in any way suggest that current practices are not good at present, but it will give ideas for development, new perspectives and will be based on the students’ experience, experiences and ‘frames of reference’. This session will be designed to be very discussion orientated, moving away from a chalk and talk approach where the students are told ‘what it is’. It is vitally important that this is the case ensuring those experiences and opinions are drawn upon. This training can be a one-off standalone as a detailed session, or as part of a modular build combining with aspects of the Equality Act and Communication. This is a great starting point for your training as it affects all staff, guests, managers and clientele who come into contact with another ‘customer’. When considering perception and brand protection it is vitally important that your staff project all that this training provides. This is all about improvement, as we realise that customer service is the cornerstone of security. This training is a great starting point for all training. There is a security operational need to be a great ‘communicator’ and it is great for staff to understand a little about themselves and why interactions go well, or not so well.
