When the Equality Act 2010 came into effect in 2011 it replaced over 100 pre-existing pieces of legislation in order to create one robust act that covers all aspects of how business, employers and employees should act when dealing with disability and discrimination. (Protected characteristics) This programme is designed to highlight the various areas described within the legislation and then provide ‘bite sized’ pieces of knowledge to ensure we all abide by the directions in the act and understand the consequences of non-compliance. When discussed in a modular build format the key fundamentals of the act are discussed in an operational context i.e. disability, awareness, discrimination and reasonable adjustments. Through this awareness training, the students will gain a better understanding about the barriers and difficulties that some people face. This allows customer service teams to have a more confident approach to helping customers with a variety of needs and accessibility requirements. The aim of this training is to support participants in recognising the practical, legal and operational usefulness of the Equality Act resulting in a valuable and practical tool understanding and improving policies and procedures. Participants will consider the process and some practical issues and optional toolkits are available
